FAQ´s

Frequent Asked Questions

- What I need to start registering a supplier?

• Identify in which Sempra Company do you want to register the supplier.
  For Sempra Company that is based in United States, click here and begin a New Supplier Request. For Sempra Company that is based in México, click here and begin a New Supplier Request.

- Do I need register myself in Zendesk platform?

• To submit a request, you do not need to register on the platform, you can ask for an update by replying to the email you received with the ticket number. However, if you decide to register on Zendesk you will be asked for basic information and you will be able to see the list of your requests and their status.

- What documents does the supplier require to register?

• You can find the detailed information in the Procedure Guidelines.

- I am a business user in US; do I need to request information from the supplier?

• Not anymore! Vendor master and Supplier Support Team in México will contact the supplier, and they will maintain you informed during the process. For Internally managed suppliers, see the next question.

- What is an internally managed supplier?

• SI internally manages suppliers’ registrations for specific authorized suppliers’ classes as:
  government, notaries, landowners, banks, non-profits, etc. in these cases, the Business User gather the information directly from the supplier.

- If the Supplier is registered in a SI-US company but I need to create a PO for a SI-MX          company, do I have to request its registration as indicated in the SI-MX process?

• Yes, SI-US and SI-MX works in different ERP´s and they don’t share any master data.

Any questions regarding the process or documents, please let us know at [e-mail] and we will guide you